Cruising Mates Forum: Cruise reviews, chat, answers and information. cruisingmates.co.uk • View topic - Is cruising spoiling me?

Is cruising spoiling me?

Is cruising spoiling me?

Postby adogap » 28 Nov 2015 13:21

Earlier this month we disembarked at Southampton after an 11 day cruise. We booked into a well known 4* hotel for 2 nights in order to explore a little of the area. Although I would have no grounds to formally complain, we found staff uninterested and their attitude generally indifferent. Food and service (or lack of) was so much inferior to our holiday at sea. Perhaps I would not have noticed this had the hotel stay not immediately followed a cruise but I left feeling quite disappointed.

Chris

"It is not that life ashore is distasteful to me. But life at sea is better."
— Sir Francis Drake
Baltic Cities, Balmoral, June 2018
User avatar
adogap
Commodore
Commodore
 
Posts: 1382
Joined: 25 Oct 2012 16:09
Location: Bangor Co. Down
National Flag:
United Kingdom

Is cruising spoiling me?

Postby Jimmy the One » 28 Nov 2015 13:52

adogap wrote:Earlier this month we disembarked at Southampton after an 11 day cruise. We booked into a well known 4* hotel for 2 nights in order to explore a little of the area. Although I would have no grounds to formally complain, we found staff uninterested and their attitude generally indifferent. Food and service (or lack of) was so much inferior to our holiday at sea. Perhaps I would not have noticed this had the hotel stay not immediately followed a cruise but I left feeling quite disappointed.

Chris

"It is not that life ashore is distasteful to me. But life at sea is better."
— Sir Francis Drake

Chris I've often thought the MDR staff on board any of the ships we've been on were better than many of the shore based establishments :D
Im just a soul whose intentions are good Oh lord please dont let me be misunderstood

Image
Jimmy the One
Rear Admiral
Rear Admiral
 
Posts: 3910
Joined: 03 May 2011 19:07
National Flag:
Scotland

Re: Is cruising spoiling me?

Postby khkate » 28 Nov 2015 13:59

I think cruising is spiling you/us in general. I wonder if that is because the crew on ships are of a different nationaity to those working in hotels - generally Filipino on the ships - and also generally I think that the people who work on the ships do it out of choice. They CHOOSE to work there, Wheras, I feel often (not always) the people who work in hotels don't choose to be douing that sort of work.

The other thing that applies I think personally is that although all the crew on the ship work hard, they are together 24/7 for several months and socialise together and build up a great camaraderie - you don't get this with land-based hotels.
CRUISES BOOKED:
Spirit of Discovery - Dec 2020, Dec 2021
Spirit of Adventure - September 2020, March 2021, June 2021, October 2021
khkate
Rear Admiral
Rear Admiral
 
Posts: 3495
Joined: 03 May 2013 20:30
Location: UK

Is cruising spoiling me?

Postby Dave » 28 Nov 2015 14:10

This is an interesting question. :think:

I have to admit that my experience of hotel accommodation is extremely limited. In fact, in my entire adult life I can only recall staying in six hotels!

The first (in 2011) was Salisbury Green Hotel in Edinburgh and although the building was impressive (like a castle!) the accommodation was quite basic.

The other five were all included in two Viking stay-cruises: Berlin Hilton, Prague Hilton, Hotel Metropole Hanoi, Le Meridien Angkor Siem Reap, and Sofitel Saigon Plaza. Although we didn't have a great deal of contact with staff, I seem to recall that they were as pleasant and helpful as those on any cruise. As far as the accommodation itself is concerned though, like-for-like, they were all superior to cruise ship accommodation we'd had. What was standard in these hotels would have been suite-class on most ships - and certainly more spacious.
Dave

Booked cruise 2019: December - Caribbean on Marella Explorer 2
Remaining land-based holidays 2019: July - Peak District, August - Harris and Highlands, October - Brecon Beacons
User avatar
Dave
Mutineer
Mutineer
 
Posts: 13441
Joined: 24 Feb 2011 16:25
Location: Whitstable
National Flag:
United Kingdom

Is cruising spoiling me?

Postby judgegeoff » 28 Nov 2015 14:48

When staying in a hotel as part of our travelling to/from the cruise ship we tend to look for the cheapest clean accommodation that gives us safety, comfort and convenience. However, if we are staying in a hotel for a few days, we are prepared to pay more to get a much better room and with better facilities.
Geoff

Booked cruise :-
"MSC Orchestra" - Cape Town to Venice 2020 (now virtual)
User avatar
judgegeoff
Powder Monkey
Powder Monkey
 
Posts: 4803
Joined: 23 Mar 2013 13:58
Location: New Romney. Kent
National Flag:
United Kingdom

Is cruising spoiling me?

Postby JollyJill » 28 Nov 2015 14:57

A good topic Chris and one that hopefully will produce lots of opinions.

I have stayed in more hotels both in the UK and abroad than I care to remember, none of which have produced the friendliess and service that I have experienced on many cruise ships.

As has already been said, the staff/crew on board cruise ships choose to be there and it has become a way of life for them.
They are part of a community and generally speaking are happy doing what they do.

Hotels are less personal because guests are rarely there for very long and as the pay is notoriously poor for hotel staff, then not many people see it as a long term job/career.

There are exceptions of course. Privately owned hotels often attract return visitors due to the friendly atmosphere, home comforts and good service that they offer their guests.

I find that the large hotel chains are usually lacking in atmosphere to the point of being 'clinical', the service lacking due to shortage of staff and the food often merely average because it is 'freezer to microwave' fayre.

The only time I would choose to stay in a hotel these days is for convenience rather than pleasure.

So in a nutshell, yes I think that we have been spoilt by cruise ships too. ;)
Image

36 cruises on 26 ships.







Image
User avatar
JollyJill
Deck Hand
Deck Hand
 
Posts: 17494
Joined: 26 Feb 2011 14:26
Location: Hampshire
National Flag:
United Kingdom

Re: Is cruising spoiling me?

Postby Hannah » 28 Nov 2015 17:31

I have definitely been spoiled by cruise holidays for the same reasons as stated above. I don't necessarily mind hotels as they are still a treat. I get a bit low running the house again and eating food prepared by ourselves. Nice to have someone cook and clean for you.I would love to have a Filipino come home and look after us full time!!
ImageImage
Hannah
Rear Admiral
Rear Admiral
 
Posts: 3850
Joined: 11 Jan 2012 10:41
Location: Washington, UK
National Flag:
United Kingdom

Is cruising spoiling me?

Postby Trace » 28 Nov 2015 20:27

We have hotel breaks 5 or 6 times a year, and always enjoy them, we mainly stay at Harrogate, Lincoln, Skipton and York. Can't say we have ever found the staff in the hotels we stay at are anything but lovely and pleasant... Ok maybe not as keen to please as they are on a cruise but on the whole certainly no complaints from us.

I love hotels, especially the one we always stay at in Manchester, (the Hallmark, Handforth,) before we fly cruise, or if we fly to Jersey.
Speaking of Jersey, the Radisson Blu in St Helier is wonderful. :D
Tracey :-)
User avatar
Trace
Rear Admiral
Rear Admiral
 
Posts: 3956
Joined: 18 Dec 2011 20:48
National Flag:
United Kingdom

Is cruising spoiling me?

Postby gatwick » 29 Nov 2015 11:39

It's not spoiling me.....in fact whilst I have a great time cruising I have noticed that sometimes standards slip.
Part of it, I put down to anytime dining...a great idea and one that I use but...
when you dine at the same time with the same people each evening with the same wait staff...they get to know you.
they smile, remember your preferences and thus give you a great dining experience.
With anytime dining...whilst it is possible on some ships to keep the same table a lot of the time you meet new waiters each evening
whilst they also smile and ask about your day and are usually helpful it's not quite the same as set time dining
This should not be interpreted as a moan/grumble because I'm happy with anytime dining and sometimes service is brilliant
but just pointing out a small difference between the two types of dining.
In other areas, sometimes you can notice where staff are overworked & stretched
so they can't be as relaxed and smiley as they might be.
Hate the queues for embarkation & disembarkation and that certainly doesn't happen in a hotel
Love the special greeting you sometimes ( if you arrive at the right time )get when boarding the ship on the first day
something you don't get when you stay in a hotel
Am I spoilt by cruising ?....no but it is something I enjoy and will continue to enjoy
gatwick
Junior Lieutenant
Junior Lieutenant
 
Posts: 42
Joined: 15 Nov 2015 23:48

Re: Is cruising spoiling me?

Postby Fossil » 30 Nov 2015 08:31

What an excellent question and one that I have discussed recently with others. Like Jill I have been fortunate or unfortunate as the case may be to have stayed in hotels across the globe and standard of service not only differs with the grade but also the location. For example I have found that the service in top quality hotels in major cities is excellent but sometimes a bit "stiff and starchy" where as service at quality hotels found in the Caribbean is very friendly. Certainly I have found that in North America, India and where the staff are from Asia they have a "Can Do" attitude that seems to be lacking in some countries. I think the difference is that on ships they are queuing up to get the jobs so in the main ship workers will give 100% with a smile knowing that complaints will lead to their contract not being renewed. In general on ships a large proportion of the staff that have contact with the passengers come from countries where a smile comes naturally and they are not only used to giving good service but are happy to do so. Yes cruising has spoilt me to the extent that I find myself being more critical of shore based services than I used to be as people I meet from the forum know.
Fossil
Cruise Director
Cruise Director
 
Posts: 1595
Joined: 28 Feb 2011 14:29
Location: Now days, on a ship somewhere.

Next

  • Similar Topics
    Replies
    Views
    Last post

Return to Grumbles



Who is online

Users browsing this forum: No registered users and 2 guests